Customer Support Officer
Commence: 7/4/2026 - 30/6/2026
Rate: $49.15p/hr + Super
Location: CBD
The Customer Support Officer is the first point of contact for members of the community accessing the Working with Children Screening Unit’s services, and is responsible for:
- assisting members of the community to understand their obligations under the Working with Children (Criminal Record Checking) Act 2004 (WWC ACT),
- identifying, understanding and resolving customer support issues in relation to application processes, online services and related matters,
- liaising with and informing stakeholders regarding processes and requirements to comply with the WWC Act within an environment of child safeguarding,
- assisting the Business Support Team to provide a quality customer service.