124 Integrity Staffing - Participant Experience Officer

124 Integrity Staffing - Participant Experience Officer

Contract Type:

Location:

Nedlands -

Industry:

Call Centre & Customer Service

Contact Name:

Kim

Contact Email:

kims@integritystaffing.net.au

Contact Phone:

9327 5444

Date Published:

07-05-2026

  • Nedlands
  • Full time Monday - Friday hours
  • $38 + Super hour
  • 3 months with likely extensions / direct contracts with client.
  • Some WFH available once trained.

Our client is a busy clinical trial not-for-profit based in Nedlands.

They are seeking a confident and people‑focused Participant Experience Officer to join our team of twelve.

You’ll be the first point of contact for potential participants, engaging with them daily over the phone in a supportive, professional, and structured environment.

This role is ideal for someone with strong contact‑centre experience who enjoys meaningful conversations, consistent workflows, and being part of a stable, long‑term team.

What You’ll Do

  • Make 30–50 outbound and inbound calls per day to engage potential participants.
  • Build rapport quickly and communicate clearly and professionally.
  • Record accurate information and follow established processes.
  • Contribute to a positive, supportive team environment.

Working Arrangements

  • Monday to Friday
  • Shifts: 8:00 am – 4:00 pm or 9:00 am – 5:00 pm
  • Hybrid option: Work from home 2 days per week once fully independent
  • On‑site: 3 days per week in the Nedlands office

What We’re Looking For

  • Strong contact centre/call centre experience
  • Confidence and comfort speaking on the phone all day
  • Reliable, professional communication skills
  • Ability to work independently once trained
  • Team‑oriented mindset

Working Rights

This role is not open to working holiday visa holders .
Best suited to:

  • Australian citizens
  • Permanent residents
  • Long‑term Perth residents
  • Some visa types may be suitable (e.g., partner visas)

To apply:

Please email Kim:

kims@integritystaffing.net.au

Please include:

  • Notice period / available start date
  • Any holidays planned
  • Visa / residency status

APPLY NOW

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