172. Integrity Staffing - Heavy Vehicle Services Officer

Functions: Heavy Vehicle Services Officer

The Heavy Vehicle Services Support may be required to undertake any of the following duties, however, is not expected to carry out all the duties concurrently.

 

Permits

●   Assess requests and issue appropriate Permits for Restricted Access Vehicles (RAV).

●   Provide timely and accurate advice to customers on RAV related matters.

●   Liaise with Heavy Vehicle Services Technical Officer for more complex heavy vehicle enquiries and assessments relating to Notices and Permits and provide advice to customers as appropriate.

●   Provide responsive advice to enable timely and efficient processing, issue and re-issue of Notices and Permits.

●   Participate and provide support for the planning and technical functions associated with RAV access to the road network.

●   Participate in the development and continuous improvement of the section’s practices and processes, including the permit assessment, endorsement, and the issuing process.

●   Assist in the development and continuous improvement of Notices and Permit processes, documentation, and manuals.

 

Traffic Escort Scheduling

●   Prepare the schedule of rosters and record traffic escort bookings to ensure transport industry requirements are met.

●   Prepare the schedule for the Traffic Escort Wardens for ‘Fly in Fly out’ staff movements, including flights and accommodation bookings.

●   Process cancellations, arrange refunds and post-move invoices in consultation with the Finance Officer.

 

Customer Focused Service

●   Provide advice and assistance to the Heavy Vehicle Services Helpdesk in attending and resolving customer enquiries.

●   Accurately record customer/stakeholder details, issues, feedback, and complaints.

●   Contribute to the continuous improvement of the Helpdesk information systems, practices, documents, and manuals.

●   Provide publications, brochures, forms, and other technical information to customers and offer accurate advice relating to content.

 

Stakeholder Relationships

●    Build and maintain professional and effective working relationships with internal and external stakeholder by providing a responsive and accurate information service.

●    Build and enhance working relationships with internal team members and external stakeholders.

How To Apply:

Please send your resume to jacobd@integritystaffing.net.au and please confirm your residency status and if you have any holidays planned over the next 6 months.