183-Integrity Staffing- Customer Service officer (Incentive Program)

Customer Service officer (Incentive Program)(CPAO)

Duties are split into 4 roles (New Patients, Day Patients, Repeat Patients and ED CPAO)

New Patients are those that have come in since the previous day and admitted into the hospital and have elected to use their private health – we pull this list twice a day (morning and afternoon)

Day Patients are those who are in for a same day procedure and have elected to use their private health – we pull this list multiple times throughout the day as admission times differ

Repeat Patients are those who have elected to use their private health and have been in for 2 or more days

ED CPAO is required to meet with all patients that present to the emergency department to determine their Medicare eligibility and if required take pre-payments for treatment.

We conduct their eligibilities online before going to see the patient (except HBF who’s must be done over the phone and with the patient and /or authorised contact on the policy)

Paperwork is completed and scan. While completing paperwork we deliver private patient packs to the patients

Once our round is completed, we return to the office to update the Private Patient Spreadsheet to indicate what paperwork we obtained, the pack number, when they are due again, the details of their policy

Upload the required documentation to OnBase

Once all available paperwork completed by the patient is checked off the main team spreadsheet in Excel, it is scanned through to Accounts Receivable for raising the invoices related to this patient’s episode

 

Other duties include:

 

For patients who hold appropriate cover for their admission to use Private Health in our Public Hospital, we offer the following incentives:

Private patients (health.wa.gov.au) Having patients use their private health in a public hospital generates revenue for the hospital and allows upgrade facilities and equipment etc.

 

The suitable candidates will have;