• Assess requests and issue appropriate Permits for Restricted Access Vehicles (RAV).
• Provide timely and accurate advice to customers on RAV related matters.
• Provide responsive advice to enable timely and efficient processing, issue, and reissue of permits.
• Participate and provide support for the planning and technical functions associated with RAVS access to the road network.
• Participate in the development and continuous improvement of the section’s practices and processes.
• Perform route assessments for safety, access or infrastructure and development initiatives.
• Provide advice and assistance to the Heavy Vehicle Services Helpdesk in attending and resolving customer enquiries.
• Build and maintain professional and effective working relationships with internal and external stakeholders by providing a responsive and accurate information service.
• Build and enhance working relationships with the access section team members, external stakeholders and across the team .