DUTIES / REQUIREMENTS:
Provides assistance to the Transit Administration office in the processing and management of infringement notices.
Provides a professional information service to customers pertaining to infringement notices and ensures that customer inquiries are dealt with effectively.
Responds to phone and counter enquiries from customers in relation to their infringement appeals
Sorts through all incoming correspondence and processes accordingly.
Performs data entry of infringement notices.
MAintains the infringement notice data base.
Reviews and adjudicates on customer’s appeal letters as required.
Drafts reply correspondence to customer’s appeal letters.
Assists with filing of infringement notices.
Assists Investigations Officers / Prosecutors / Supervisors / Managers to search and copy documents.
Carries out as required, such tasks and functions that are within the limits of the employee’s skills, competence and training.
Core Competencies
- Sound knowledge in general administrative procedures.
- Knowledge of contemporary customer service techniques.
- Proven conflict resolution skills and ability to maintain composure when working with difficult customers.
- Ability to work within a team environment and work with minimal supervision.
- Good communication skills including written, oral and interpersonal.
- Ability to work in and promote the development of an effective team.
- Good organisational, analytical and problem-solving skills.
- Computer literate with the ability to competently use the appropriate word processing, spread sheet and data processing software packages
