- State Government
- Full-time
- ASAP
- Fixed-Term Contract (6-12 months, TBC)
- Full-time benefits (Annual leave, sick leave accrual etc)
- $79,604 salary
- Cannington
- Staff parking (First come, first serve)
- Near train/bus stations
369. Integrity Staffing - Customer Service Officer
369. Integrity Staffing - Customer Service Officer
Contract Type:
Casual
Location:
Cannington -
Industry:
Contact Name:
Jacob Dean
Contact Email:
jacobd@integritystaffing.net.au
Contact Phone:
0893275444
Date Published:
21-10-2026
Customer Service Officer
- Phone-based legislative assistance across several processes (Training and support provided)
- High intake of inbound phone calls
- Ad-hoc administration as required
- Provide excellent customer service
- Identify and assess individual circumstances and provide relevant information
- Deliver consistent, accurate and timely information in a demanding environment
- Accurately record and source information using technology and software applications
- Participate actively in team discussions, coaching and training sessions and support the development of ongoing improvement processes
- Work within, and apply, a wide range of legislation, policy and guidelines to ensure appropriate standards are met
- Proven ability to identify and find solutions to meet customer needs
- Experienced in using websites, computers and knowledge bases to locate and retrieve information
- Demonstrated ability to work within given time-frames
- Experienced in interpreting and applying policies, guidelines and/or legislation
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