- Nedlands location
- Various shifts with weekend entitlements
- $40.77 per hour plus super plus allowances
- Full time hours
- Start asap
46 - Integrity Staffing - 2 Compensable Officers
46 - Integrity Staffing - 2 Compensable Officers
Contract Type:
Casual
Location:
-
Industry:
Administration & Office Support
Contact Name:
Kim Siddle
Contact Email:
kims@integritystaffing.net.au
Contact Phone:
9327 5444
Date Published:
08-04-2026
Key Responsibilities/Insurance Verification
- Engage with patients and next of kin to determine if they wish to use private insurance
- Verify insurance coverage by cross-referencing patient details with Thelma (online portal)
- Confirm coverage via phone or online communication with health funds
Paperwork & Documentation
- Ensure all required paperwork is completed and signed by the patient or family member
- Scan and forward completed forms to the AR team for processing
Incentives for Insurance Use
- Provide incentives (e.g., parking or meal vouchers) where applicable
- Record patient and incentive details in the web-based database and other required systems
Collaboration
- Work closely with hospital departments (Admissions, ED, Ward Clerks, Medical Teams, Billing, AR, Management)
- Respond promptly to both in-person and phone communications
Shifts & Weekend Coverage
- Work rotating shifts:
- 7:00 AM – 3:06 PM
- 8:30 AM – 4:30 PM
- 9:45 AM – 5:45 PM (Monday to Friday)
- Alternate Saturday shifts with a weekday off
- May be required to cover weekend shifts (7:30 AM – 3:30 PM) with appropriate entitlements
Key Attributes Needed
Communication Skills
- Confident speaking with patients at bedside and contacting next of kin about insurance use
Analytical & Multi-tasking Skills
- Ability to manage multiple responsibilities simultaneously (patients, calls, insurance verification)
Attention to Detail
- Accurately verify insurance coverage online and via phone
- Ensure all patient information is correct for claims processing
- Confirm all forms are properly completed, signed, and submitted
Teamwork & Independence
- Collaborate effectively with team members
- Work independently on wards and handle situations efficiently
Computer Literacy
- Proficient with web-based databases, patient systems, email, and relevant software
Physical Fitness
- Able to move efficiently around wards (often exceeding 10,000 steps per day)
To apply:
Please email Kim at kims@integritystaffing.net.au
Please advise of availability/notice period and holidays planned in the next 3 months.