Responsibilities
1. Responsible for leading the claims team, prioritising and scheduling the processing of long service leave claims
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2. Responsible for assessing long service leave claims for compliance with the Act and approving or rejecting applications in accordance with MyLeave delegations.
3. Provides advice and information to stakeholders in relation to complex complaints or queries.
Operations Scheme Administration
4. Works with the General Manager to ensure that data input/output, returns and reports are produced accurately and in a timely manner.
5. Assists with data analysis on the returns and payments process to determine targeted interventions and programs.
6. Proactively seeks achievable process and system improvements within the scheme administration functions.
Organisation Support
7. As a senior team member, the role provides advice to MyLeave staff and the public on the provisions of the Act and relevant industrial instruments.
8. Works with the General Manager to coordinate and facilitate the ongoing training and development of the team.
9. Manages, supervises and directs Operational staff as required.
10. Assists the General Manager with the review, development and implementation of system and processing improvements to improve MyLeave effectiveness and productivity.
11. Responsible for the development and maintenance of work instructions and the Policies and Procedures manual for operational functions.
12. Provides back-up operational support for critical processes when required.
Essential Criteria The following capabilities are essential to meet the requirements of the position:
1. Well-developed verbal and written communication skills.
2. Well-developed interpersonal skills including the ability to negotiate and manage difficult and confrontational situations.
3. Considerable experience with information systems, including familiarity with databases.
4. Experience applying sound administrative skills with a focus on compliance, auditing, accounting, human resources or similar office activities.
5. Well-developed conceptual and analytical skills and experience in the interpretation of legislation and/or policies and procedures.
6. Well-developed organisational and time management skills with minimal supervision.
7. Experience and the ability to work effectively as a team leader and maximise team productivity.
Desirable Criteria The following capabilities are desirable to meet the requirements of the position:
1. Knowledge of Public Sector operations, Occupational Safety & Health, Equal Opportunity legislative requirements and Privacy principles.
2. Experience in interpreting and applying the provisions of industrial instruments (Awards/Agreements).
3. Knowledge of the provisions of the Construction Industry Portable Paid Long Service Leave Scheme.
4. A relevant qualification.
