URGENT
Consumer Liaison Officer
Location:
West Perth, WA
Rate:$50–$55 per hour + Super
Assignment:
6 Months (Full-Time Opportunity)
Start asap
Must have or can apply for a police clearance
666. Integrity Staffing- Liaison Officer
666. Integrity Staffing- Liaison Officer
Contract Type:
Full Time
Location:
West Perth -
Industry:
Contact Name:
Kim
Contact Email:
kims@integritystaffing.net.au
Contact Phone:
9327 5444
Date Published:
14-08-2025
We are seeking a skilled and compassionate Consumer Liaison Officer
for a 6-month assignment
based in West Perth
. This is a dynamic and rewarding opportunity for someone who thrives in a fast-paced environment supporting people navigating the mental health system.
About the Role
This role acts as the first point of contact for consumers and the public contacting a Mental Health Advocacy Service. The position requires empathy, resilience, and strong communication skills to support individuals—some of whom may be distressed—and to coordinate requests for assistance, statutory notifications, and consumer support.
Key Responsibilities
Consumer Liaison & Communication
- Act as a central point of contact for consumers, families, carers and the general public via phone, email, and in-person.
- Provide timely, respectful, and confidential responses to enquiries, including distressed or vulnerable individuals.
- Assess urgency of requests and allocate to appropriate field or Senior Advocates.
- Maintain strong working relationships with internal stakeholders and external health service providers.
- Coordinate incoming requests and ensure a professional and supportive front-line presence.
Data Entry & Notification Processing
- Process and review statutory notifications from health services, courts, and tribunals.
- Input and manage consumer data within the Client Management System accurately and promptly.
- Escalate concerns or inconsistencies in statutory documentation where necessary.
- Liaise with service providers to ensure all necessary information is collected and verified.
Advocate Support
- Support Advocates and Senior Advocates with coordination and scheduling.
- Monitor Advocate workloads and assist with tribunal hearing scheduling.
- Provide guidance on using internal systems and track response timelines for consumer contact.
- Coordinate interpreter services and manage outreach material distribution.
Administrative Support
- Manage reception duties as required, including greeting visitors and maintaining a tidy environment.
- Handle general administrative tasks such as email monitoring, call log collation, and payment checking.
- Maintain phone systems, voicemail, and contact lists.
Ideal Candidate
- Demonstrated experience in a consumer-facing or support role—especially where handling sensitive or distressing situations was required (e.g. Lifeline, crisis support, emergency services).
- Strong knowledge or understanding of the mental health system is highly regarded.
- High-level data accuracy and familiarity with client or case management systems.
- Excellent communication and interpersonal skills with a calm, empathetic, and professional approach.
- Ability to prioritise tasks in a fast-moving environment with multiple demands.
What’s on Offer
- Competitive hourly rate of $50–$55 + super
- 6-month assignment with the potential to extend
- Central West Perth location with accessible public transport
- Work with a dedicated team making a difference in the mental health sector
Interested?
Apply now to make a meaningful impact in a critical area of mental health advocacy and support. Please email your resume and a short cover letter addressed to Kim Siddle with your relevant experience.