711. Integrity Staffing- Referrals Outpatient Clerk

The selected candidate will be working as part of a collaborative team, however due current space limitations may occasionally require them to work independently in an office. That said, they will remain actively engaged with the team via Microsoft Teams chat, and we are committed to ensuring that any new staff member is the last to be placed in a solo setting. Rotation roster to support call management and ensure equitable coverage.

Administrative Requirements

1.1 Initiate, coordinate and process appointment bookings, cancellations, follow up and waitlist requests.

1.2 Arrange clinic appointments taking into consideration specific patient needs or departmental constraints.

1.3 Manage reception and telephone enquiries. Receive, redirect and screen telephone calls as required.

1.4 Process and classify outpatient information according to WA Health Non-Admitted Activity Recording and Reporting Policy.

1.5 Request, retrieve and track medical records as required. Distribute and file all relevant documentation for use within and outside the service.

1.6 Maintain and update patient details, including financial elections on the patient administration system.

1.7 Provide assistance to patients to verify and update relevant patient information. 1.8 Distribute clinic lists as required.

1.9 Assist in the training of new or relief clerical staff.

1.10 Attend regular meetings and provide input into future service requirements, relevant to role.

1.11 Arrange hospital transport, tests and book interpreters when necessary, under relevant guidance.

1.12 Process outpatient letters, as per agreed procedure.

2. Customer Care

2.1 Provides a high level of customer care to all service users.

2.2 Facilitates the requirements of any service users with special needs.

2.3 Demonstrates SCGOPHCG values