The candidate must meet the following criteria:
• Demonstrated sound oral and written communication and interpersonal skills, including telephone communication skills ability to liaise with individuals at all levels and provide service to clients.
• Demonstrated experience working collaboratively within a team environment.
• Demonstrated sound data management skills, including experience in using databases, spreadsheets and human resource information systems and in analysing, interpreting and reporting on data.
• Demonstrated initiative, sound organisational and problem-solving skills with the ability to think creatively and identify appropriate solutions.
The following are the duties to be undertaken:
Specialist Services
• Provide operational support for the Notebooks for Teachers Program (the Program), including physical handling of notebooks (e.g. cleaning, storage, packaging) and coordinating the distribution, dispatching and return of notebooks and accessories.
• Monitor the Program to ensure processes and procedures comply with legislation and Departmental policy.
• Respond to general correspondence and prepares reports for presentation to management.
• Undertake basic research to identify emerging trends and issues and contributes to the improvement of Program initiatives.
Branch Support
• Maintain and monitor databases, reconcile records and analyse data information to meet reporting obligations.
• Quality assures and audits Program records to ensure client financial and employment information and reporting systems are accurately maintained.
• Contribute to a work environment that is safe, fosters equity and diversity, enables the achievement of personal and EBS goals and facilitates accomplishment of designated roles and deliverables.
• Contribute to change management projects relevant to the Branch.
• Represent the Branch, as required, on Directorate committees and working parties.
Customer and Stakeholder Support and Liaison
• Assist the Coordinator, Notebooks for teachers with the preparation of reports, the provision of advice and consultancy and liaison with internal and external stakeholders.
• Provide general information to prospective or current program participants on administrative, financial and operational processes and procedures via the telephone, in person and in writing.
• Maintain a focus on customer service delivery and continuous improvement of services.
• Develop and maintain effective communication links and working relationships to ensure access to diverse specialist knowledge.
