910 Integrity Staffing - Participant Experience Officer

910 Integrity Staffing - Participant Experience Officer

Contract Type:

Location:

Nedlands -

Industry:

Call Centre & Customer Service

Contact Name:

Kim

Contact Email:

kims@integritystaffing.net.au

Contact Phone:

9327 5444

Date Published:

24-03-2026

Our client is a clinical trials provider looking for candidates to book in candidates for upcoming trials. This is an exciting space and you'll be working with really interesting trials at the forefront of science.

  • Start ASAP
  • 3 months - with possible extensions
  • Nedlands location (close to Public transport)
  • Full time Monday - Friday hours- with the option to work from home two days per week (once independent). Three days per week in the Nedlands office.
  • $38 + Super hour
  • Shifts :  8:00 am – 4:00 pm and 9:00 am – 5:00 pm

Looking for candidates with a lovely phone manner and any medical / pharmacy / science background would be highly desirable as you're talking to people about Clinical Trials and assessing applications to do with medications etc.

Great for WHV or Graduates looking to get into Health field with customer service experience

You will be calling applicants who have applied to come in for a clinical trial; asking questions / explaining the process and booking them in for the next stage.

You are calling outbound all day, so on the phones A LOT!
Great team environment, busy role with scope to extend past 6 months.

You will have lovely phone skills and be ok chatting on the phone while updating spreadsheets / databases at the same time on a few screens.

ESSENTIAL:

  • Be available FULL TIME hours Monday - Fridays
  • Experience with customer service / phones
  • Computer skills; data entry and switching between different systems
  • Valid partner visa / permanent residency (not working holiday visa's)/citizen
  • National Police Clearance within 6 months old
  • Lovely phone skills / communication over phones and emails
  • Team player

DESIRABLE:

  • Recent Graduate Medical / Pharmacy background
  • High volume call centre experience

To Apply:

Please email Kim your resume with answers to the following:

  • Available start date?
  • Any time off booked over next 3-6 months?
  • Visa / residency status

APPLY NOW

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