932. Integrity Staffing - Assessment Officer

Role Responsibilities:

• Provides initial assessments on applications and enquiries and deals with routine matters relating to rights and obligations of parties.

• Reads, understands and seeks advice on how relevant legislation might apply to the circumstances.

• Provides informed, accurate and impartial advice on routine and simple matters.

• Communicates with both parties about the application and refers valid applications to other officers for review.

• Provides support to the team as required.

• Provides quality customer service to customers using a range of communication mediums.

• Maintains databases, updates records, monitors responses to notices and collects information or data where appropriate.

• Under supervision, assists with research and gathers information to support the activities of the Branch.

Corporate Responsibilities

• Works within corporate policies and procedures, acts with integrity and demonstrates ethical behaviours aligned with the Department Code of Conduct.

• Takes reasonable care to protect your own safety and health at work, and that of others by co-operating with the safety and health policies and procedures of the department and complying with all applicable work health and safety laws.

• Contributes to the achievement of corporate objectives by ensuring that stakeholders are dealt with in a professional and timely manner.

• Performs other duties as directed.

Role Specific Requirements

• Demonstrated ability to understand and apply relevant legislation and policies to straightforward matters.

• Demonstrated ability, under supervision, to undertake simple research, interpret and apply information.

• Demonstrated ability to listen effectively and develop basic solutions to resolve simple matters

• Experience in the use of standard business software such as Microsoft Office and a capacity to update and maintain the Department's database record.

• Demonstrated organisational skills with the ability to work under pressure and manage competing priorities. 

Only those who make the shortlist will be contacted- We look forward to receiving your resume.