Our State Government client at is looking to hire a Manager – Customer Service
on a temporary assignment
- Hourly Rate:$76.97 per hour plus super (Level 6.1)
- Start Date:
- Assignment Length: 3 months (possible extension)
- Location: Perth CBD
All of our roles are temporary assignments and the hourly rates quoted include a 25% casual loading in lieu of leave entitlements.
The client plans to run a permanent recruitment process concurrently.
In this role as a Manager – Customer Service
you will be tasked with leading a high-performing team through mentoring and training while managing complex regulatory matters and escalated cases.
Optimises service delivery by analysing data, managing resources and collaborating to meet strategic and compliance objectives.
To be considered you will be required to have :
- Proven commitment to building a customer-focused culture and meeting user needs.
- Substantial experience leading and developing teams to deliver exceptional frontline service.
- Deep understanding of professional standards with the ability to interpret and apply complex regulations and policy.
- Exceptional interpersonal skills and collaborative stakeholder management.
- Strong analytical skills used to create evidence-based, innovative solutions.
- Demonstrated ability to maintain service excellence in challenging environments.
Detailed job description available on request
If successful you will need to provide a National Police Clearance (no older than 3 months), undertake 2 reference checks and comply with any governmental onboarding requirements.
Please let me know if you have the required experience and can meet the expectations of this position. We would be happy to discuss the role in more detail or assist with your application.