- Subiaco location close to train station
- $55 per hour plus super
- Monday to Friday full time
- Hours 8.30am to 4.30pm
- Start immediately
966 - Integrity Staffing - Grant Support Officer
966 - Integrity Staffing - Grant Support Officer
Contract Type:
Casual
Location:
-
Industry:
Administration & Office Support
Contact Name:
Sarah
Contact Email:
saraho@integritystaffing.net.au
Contact Phone:
9327 5444
Date Published:
26-02-2026
Reporting to the Team Leader, this role delivers high-quality services and support to grant customers and key stakeholders.
The position is responsible for providing an outstanding customer experience, driven by a customer-first approach, with focus on:
- Outstanding customer experience
- Service excellence
- Customer relationship management
- Effective issue resolution
- Continuous service improvement
- Application administration
- Records management and data integrity
Key Responsibilities
- Provide professional, high-quality customer service and support across multiple communication channels and technology systems
- Administer grant applications in accordance with relevant legislative and policy requirements
- Evaluate, improve and develop processes to support innovative and customer-focused service delivery, with a strong emphasis on continuous improvement
- Escalate and resolve customer and stakeholder issues effectively
- Build and maintain positive relationships with internal and external stakeholders to support quality service delivery
- Maintain accurate and complete records of customer interactions and transactions
- Identify, analyse and report on customer issues and trends
- Prepare and distribute a range of communications
- Undertake other duties as required
Mandatory Requirement
- Police Clearance
Essential Selection Criteria
- Demonstrated experience providing customer service and support to a diverse customer base across multiple channels
- Strong communication skills with the ability to deliver clear, concise and confident messages
- Experience administering applications and applying legislative and policy requirements
- Ability to work collaboratively across teams to achieve business outcomes
- Experience developing and managing internal and external stakeholder relationships
- Ability to maintain accurate records and ensure data integrity
- Demonstrated data analysis and reporting skills
To apply:
Please contact saraho@integritystaffing.net.au
Advise your availability and any planned holidays.