979. Integrity Staffing - Participation Experience Officer

979. Integrity Staffing - Participation Experience Officer

Contract Type:

Location:

Nedlands -

Industry:

Contact Name:

Kim

Contact Email:

kims@integritystaffing.net.au

Contact Phone:

0893275444

Date Published:

09-03-2026

Our client is a clinical trials provider looking for candidates to book in candidates for upcoming trials. This is an exciting space and you'll be working with really interesting trials at the forefront of science.

  • Start ASAP
  • 4 - 6 months full time office hours - with possible extensions
  • Nedlands location (close to Public transport)
  • Full time Monday - Friday hours
  • $38 + Super hour

Looking for candidates with a lovely phone manner and any medical / pharmacy / science background would be highly desirable as you're talking to people about Clinical Trials and assessing applications to do with medications etc.

Great for WHV or Graduates looking to get into Health field with customer service experience

  • Working days:  Monday to Friday, with the option to work from home two days per week (once independent). Three days per week in the Nedlands office.
  • Shifts:  8:00 am – 4:00 pm and 9:00 am – 5:00 pm
  • Experience required:  Strong customer service skills; comfortable being on the phone and engaging with potential participants daily.
  • Team environment:  A team of eight Participant Experience Officers; the office environment is generally quiet.
  • KPIs:  30–50 calls a day.

You will be calling applicants who have applied to come in for a clinical trial; asking questions / explaining the process and booking them in for the next stage.

You are calling outbound all day, so on the phones A LOT!

Great team environment, busy role with scope to extend past 6 months.

You will have lovely phone skills and be ok chatting on the phone while updating spreadsheets / databases at the same time on a few screens.

ESSENTIAL:

  • Be available FULL TIME hours Monday - Fridays
  • Experience with customer service / phones
  • Computer skills; data entry and switching between different systems
APPLY NOW

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